The Culture of Customer Service
Expand the definition of customer service and identify the need for first-rate internal and external service; characterized customer focused communications; and gain practical tools for effective communication and relationship building.
Respectful Workplace Communication
Effective communication helps to establish mutually respectful relationships that improve employee satisfaction, and increase productivity. This workshop provides tools for effective communication and elicits a shared commitment to building strong, respectful communications within organizations.
Managing Conflict in the Workplace
Explore ways to recognize causes of workplace conflict; facilitate resolution of conflict; and manage the work relationships once the conflicts has been resolved. When handled in a respectful and positive way, conflict provides an opportunity for growth, ultimately strengthening the bond between staff members.
A Proactive Approach to Managing Workplace Bullying
Understandbullying in its wide variety - covert or overt; verbal or nonverbal; psychological or physical; abuse or humiliation and explore ways to identify and prevent bullying behavior.
Managing Workplace Harassment in a Multicultural Environment
This training explores all forms of harassment, the issues, their ramifications and their remedies in a unique and compelling way.With changing demographics and increased diversity in our organizations; race, ethnicity, language, accents, religion, age and sexual orientation, are often at the root of workplace harassment.
Race Relations Consulting
Utilizing the study guides by Everyday Democracy, Barbara is a trained facilitator of Community Dialogues around race and ethnicity. She has facilitated numerous dialogues to address racial, ethnic and economic inequities and create positive community change.
Copyright 2014 © Converge and Associates Consulting. All rights reserved.